Return & Exchange Policy

Because these pieces are made especially for you, all personalized, monogrammed, embroidered and appliquéd items are final sale and cannot be returned or exchanged.

This includes returns or exchanges due to sizing, so we always recommend reviewing the measurements and size information on the product page before ordering. If you're between sizes or aren't sure which to choose, reach out before ordering — we're happy to help.

We embroider items using the personalization information submitted with your order, so please double-check all spelling, initials, monogram order and selections before checking out.

We gladly accept returns on non-personalized items within 14 days of receiving your order.

Items must be:

• Unused
• Unwashed and unworn
• In their original condition and packaging

Unless the return is the result of an error on our end, the customer is responsible for return shipping costs.

1. Email melissa@thetinyduckie.com with your order number and the item you'd like to return.
2. We'll confirm whether the item is eligible and send you return instructions.
3. Ship the item back once you've received return authorization from us.

Please do not mail an item back before receiving return authorization — it helps us make sure your return is received and processed correctly.

If your order arrives damaged, defective or different from what you ordered, please email us within 7 days of delivery with:

• Your order number
• A brief description of the issue
• Clear photos of the item

If the issue is due to an error on our end, we'll correct it promptly at no cost to you.

Approved refunds are issued back to the original payment method used for the order.

Once we process the refund, the time it takes to appear on your account depends on your bank or payment provider.