Frequently Asked Questions

Personalized orders take approximately 4 weeks to prepare before shipping, unless otherwise noted on the product page. Shipping transit time is additional.

This is an estimate rather than a guaranteed date. Proof approvals, supplier delays and busy seasons like back-to-school and the holidays can add time, and we'll keep you updated if anything causes a significant delay.

In-stock items without personalization skip our embroidery queue, so they usually ship much sooner. Busy seasons and supplier delays can slow things down, so reach out if you need an item by a specific date.

If your date falls within our 4-week turnaround, please contact us before ordering — Rush Production may be available. Please don't place an order with a need-by date in the notes unless rush has been confirmed with us first.

We can confirm when we expect your order to ship, but carrier delays are outside our control, so we can't guarantee an exact delivery date.

Yes, when our production schedule allows. Rush Production moves an eligible order ahead in our queue, and the fee is based on the number of items:

• 1–2 items — $25
• 3–5 items — $50
• 6+ items — $75

Rush must be requested and approved by us, may not be available during high-volume periods, and is non-refundable once rush production has begun. How much time it saves depends on our schedule, so we'll tell you what to expect when we confirm. It covers production only, not shipping, and doesn't guarantee a specific delivery date.

No — they're two separate services. Rush Production shortens the time your order spends in our production queue. Expedited shipping shortens the carrier's transit time after your finished order leaves us.

Faster UPS or FedEx service may be available for an additional charge, so contact us early if you need it.

Once placed, your order is in our production queue and no action is needed. It's completely normal not to hear from us between your order confirmation and your shipping email.

As soon as your order ships, you'll get an email with tracking. If it's gone past our estimated turnaround, email us with your order number and we'll check on it.

Possibly, as long as your item hasn't entered production. Email us as soon as possible with your order number and the change — whether it's the personalization, font, thread color, appliqué or an item you'd like to add.

Once a personalized item has been embroidered, it can no longer be changed or canceled. Adding items may require additional shipping charges.

We'll contact you with your options, such as waiting for the item or choosing a replacement. Orders normally ship together once everything is ready, but if you'd like the available pieces sooner, let us know — we can often split the shipment for an additional shipping charge.

Choose your name or monogram, font, thread color, appliqué and other details right on the product page. We stitch exactly what's entered at checkout, so please double-check everything before ordering.

Personalization is priced separately unless the product page says otherwise, and you'll see any charges before adding the item to your cart.

A traditional three-letter monogram is arranged first initial – LAST initial – middle initial, with the last-name initial larger in the center.

If you'd prefer first-middle-last order instead, just let us know.

Browse our Embroidery Options and Appliqué Options pages. Available options vary by product, and colors may look slightly different from screen to screen.

Not sure what to pick? Helping choose is one of our favorite parts — tell us the look you're going for and we'll make a recommendation.

Yes! Email us before ordering and we'll let you know what's possible. The finished piece may not be an exact copy of an inspiration photo, depending on the design and item, and custom designs may have an additional charge.

Proofs aren't automatically included, but a digital mockup can be added to eligible orders for a small fee. Production begins once your proof is approved, so adding one may extend your turnaround time.

If we ever have a question about your personalization, we'll reach out before stitching.

Contact us as soon as possible — if production hasn't begun, we'll happily correct it. Once an item has been embroidered, we can't replace or refund it for an error in the personalization submitted with the order.

Every piece is made individually, so size, placement and proportions may vary slightly depending on the item, name length and font. We may make small adjustments to get the best finished result while keeping the overall look the same.

Transit time depends on the shipping method and destination, and is in addition to our production turnaround. You'll receive an email with tracking as soon as your order ships — allow a little time for the carrier to update it, and check your spam folder if you don't see the email.

We ship with USPS, UPS and FedEx, depending on the destination, package size and shipping service selected.

Yes, to many destinations. Rates are calculated at checkout, and international customers are responsible for any customs duties, taxes or import fees. Reach out if you'd like to confirm we ship to your country.

Carriers sometimes mark packages delivered a little early or leave them somewhere unexpected, so check around your property, with neighbors and with your local carrier. If it still hasn't appeared after 48 hours, contact us and we'll help however we can.

Once the carrier confirms delivery, The Tiny Duckie can't be responsible for packages lost or stolen after delivery.

Personalized and custom items are final sale unless there's an error or defect on our end. Eligible non-personalized items may be returned within 14 days of delivery in original, unused condition.

To start a return, email us with your order number — please don't mail anything back before we send return instructions. Return shipping is the customer's responsibility unless the item was damaged, defective or incorrect. Read the full Return & Exchange Policy.

Contact us within 7 days of delivery with your order number and clear photos. If the issue is due to an error on our end, we'll make it right.

Non-personalized apparel can be returned under our return policy, but personalized clothing can't be returned or exchanged for sizing. Please check the size information on the product page, and reach out if you're between sizes.

Approved refunds go back to your original payment method. How long it takes to appear depends on your bank or payment provider.

Materials and dimensions are listed on each product page whenever available. Photos can make items look larger or smaller than they are, so we always recommend checking the measurements. If you need a detail you don't see, or want help comparing backpacks, duffels or travel bags, reach out.

When possible, yes — ask us and we'll see what photos we have. Some items are ordered from our suppliers as needed, so we may not always have the exact piece on hand.

Follow the manufacturer's care instructions included with your item, and avoid direct heat on embroidery.

We do! Tiny Duckie gift cards are delivered digitally and can be used to shop online.

Of course. Enter the recipient's address as the shipping address at checkout, and add your gift message in the order notes — we'll tuck it in with their package.

Yes! We love bringing special ideas to life and can often handle larger orders for birthdays, teams, dance groups, school gifts, showers and events. Visit our Custom Orders page or reach out before ordering — pricing and turnaround depend on the items, quantity and personalization.