Frequently Asked Questions

Our current turnaround time for personalized orders is approximately 4 weeks before shipping, unless otherwise noted on the product page.

Each personalized piece is made especially for you, and this timeframe allows us to thoughtfully prepare, embroider and finish every order.

Please keep in mind that our turnaround time is an estimate rather than a guaranteed completion date. Certain circumstances may add to production time, including digital proof approval, supplier delays or backorders, and especially busy seasons such as back-to-school and the holidays.

If something causes a significant delay with your order, we'll do our best to keep you updated along the way.

Turnaround time refers to the time needed to prepare your order before it ships. Carrier transit time is additional.

Non-personalized, in-stock items typically ship sooner than our standard 4-week personalized-order turnaround.

Because these items do not need to go through our embroidery queue, we're often able to get them on their way much more quickly.

However, processing times may vary during especially busy seasons, high-volume sale periods, holidays, or when supplier delays affect availability.

If you need a non-personalized item by a specific date, please reach out before ordering and we'll be happy to let you know what our current timing looks like.

If you have a birthday, trip, school event, shower or another special date coming up, please contact us before placing your order.

Orders needed sooner than our standard 4-week turnaround may require Rush Production, which is available for an additional fee when our production schedule allows.

Please do not place an order within our standard turnaround window with a need-by date in the order notes unless Rush Production has been confirmed with us beforehand.

Yes, when our production schedule allows.

Rush Production moves an eligible order ahead in our production queue. The fee is based on the number of items in your order:

• 1–2 items — $25
• 3–5 items — $50
• 6+ items — $75

Rush Production must be requested and approved by Tiny Duckie and is not guaranteed to be available. How much time it saves varies depending on our current production schedule, so we'll let you know what we expect when we confirm your rush request.

The Rush Production fee applies to expedited production only. It does not include expedited shipping.

If faster carrier service is also needed, UPS, FedEx or another expedited shipping option may be available for an additional charge.

No. Expedited shipping and Rush Production are two separate services.

Rush Production shortens the amount of time your order spends in our production queue.

Expedited Shipping shortens the carrier's transit time after your completed order leaves Tiny Duckie.

Choosing an expedited shipping service does not automatically rush the production of a personalized order.

We're happy to work with you on time-sensitive orders whenever possible, but a need-by date should be discussed with us before ordering if it falls within our standard 4-week turnaround.

Even when Rush Production is approved, carrier delays are outside of our control.

For that reason, we can confirm when we expect to ship an order, but we cannot guarantee a carrier's exact delivery date.

Once your order is placed, it is in our production queue and no additional action is needed unless you hear from us.

Because personalized orders take approximately 4 weeks to complete, you may not receive another update between your order confirmation and shipping notification. This is completely normal.

As soon as your order is finished and on its way, you'll receive an email with tracking information.

If your order has gone beyond our current estimated turnaround time, or you have a question about a supplier delay or backordered item, please feel free to reach out and we'll be happy to check on it for you.

Not necessarily.

Tracking is sent once your order has been completed, packaged and handed over to the carrier.

If your order is still within our current estimated turnaround time, it may simply still be in production.

You'll receive a shipping confirmation with tracking as soon as your order is on its way.

Email is the best way to reach us for order questions, personalization updates and design help.

Please email melissa@thetinyduckie.com and include your order number whenever possible.

Keeping order communication in one place helps us make sure nothing gets missed while we're working through our production queue.

We'll always do our best to respond as soon as we can.

Possibly, as long as your item has not entered production yet.

We start preparing orders quickly, so please contact us as soon as possible if you need to cancel or change an item, personalization detail, font, thread color, appliqué or another part of your order.

We're happy to accommodate changes or cancellations whenever we can, but once a personalized item has entered production or been embroidered, it can no longer be changed or canceled.

In many cases, yes — as long as the original order has not already shipped.

Please contact us before placing a second order so we can let you know the best way to handle it.

Depending on timing, inventory and the items being added, additional shipping charges may apply.

We work with a handful of wonderful brands and suppliers, and occasionally an item may become backordered or unavailable after an order is placed.

If that happens, we'll contact you with an update and any available options, which may include waiting for the item, selecting a replacement, or another solution depending on the circumstances.

We know waiting is never fun and will always do our best to keep you informed.

Orders are generally shipped together once all items are ready.

If part of your order is delayed and you'd like to receive the available pieces sooner, please reach out.

When possible, we may be able to arrange a split shipment. Additional shipping charges may apply.

When personalization is available, you'll see options directly on the product page for details such as the name or monogram, font, thread color, appliqué and other design selections.

Please carefully review everything before submitting your order.

We create your piece based on the personalization information entered at checkout.

And if you're unsure about a font, thread color or design combination, we're always happy to help you choose.

Personalization is priced separately unless specifically stated on the product page.

When embroidery or appliqué is available, you'll be able to select your personalization options and see any additional charges before adding the item to your cart.

For a traditional three-letter monogram, the initials are arranged:

first name initial – LAST NAME initial – middle name initial

The last-name initial appears larger in the center.

If you'd prefer the initials to appear in first-middle-last order instead, please let us know.

When in doubt, reach out before ordering and we'll happily help.

We offer lots of embroidery fonts and thread colors so you can make your piece feel completely your own.

You can browse our current selections on our Embroidery Options page.

If you have a certain look in mind but aren't sure which option will work best, reach out — we're always happy to make a recommendation.

Please keep in mind that colors can appear slightly different from screen to screen, and thread colors may vary slightly from digital mockups or product photography.

Absolutely — this is one of our favorite parts!

If you're unsure which font, thread color or appliqué combination will look best with your item, feel free to reach out.

You're always welcome to tell us the look you're going for and let us help choose.

We work with these pieces every day and are happy to make a recommendation.

Possibly! We love creating something that feels just right for you.

If you have a font, monogram style, inspiration photo or design idea that you don't see listed on our website, please reach out before ordering.

We'll be happy to take a look and let you know what's possible.

Custom designs or specialty personalization may require an additional charge.

Absolutely.

If there's a monogram, appliqué, thread color combination or overall look you love, feel free to send us a reference photo.

We're happy to use it as inspiration whenever possible, but please keep in mind that the finished design may not be an exact reproduction depending on the artwork, font, item and embroidery requirements.

Proofs are not automatically included with every personalized order.

If you would like to see a digital mockup before we stitch your item, a proof can be added to eligible orders for a small additional fee.

Please note that adding a proof may extend your order's turnaround time, particularly if revisions are requested or approval is delayed. Production cannot begin until your proof has been approved.

If we ever have a question or concern about the personalization submitted with your order, we'll reach out to you before stitching.

We embroider items using the personalization information submitted with your order, so please double-check all spelling, initials, monogram order and selections before checking out.

If you notice an error after ordering, contact us as soon as possible.

If production has not begun, we'll be happy to correct it.

Once an item has been embroidered, we cannot replace or refund it for an error in personalization submitted with the order.

If your item has not entered production yet, usually yes.

Contact us as quickly as possible with your order number and requested change.

Once stitching has begun, personalization changes can no longer be made.

Possibly.

If you ordered an item without personalization and would like to add embroidery or appliqué, please contact us as soon as possible.

If the item has not entered fulfillment or shipped, we may be able to add personalization and send you an invoice for the additional charge.

Adding personalization will also place the item into our personalized-order production queue and may extend the original turnaround time.

Every personalized piece is made individually, which is part of what makes it special.

Embroidery size, placement and proportions may vary slightly depending on the item, name length, font and design selected.

We may make small adjustments when needed to create the best finished result while keeping the overall look and style of the design consistent.

Yes! Many of our items can be personalized with appliqué designs in addition to traditional embroidery.

Available options vary by product.

You can browse our Appliqué Options page or reach out if you have something special in mind.

Once your order has been completed and handed over to the carrier, delivery time will depend on the shipping method and destination.

You'll receive a shipping confirmation email with tracking information as soon as your package is on its way.

Please remember that shipping transit time is in addition to our production turnaround time.

We ship with USPS, UPS and FedEx, depending on the destination, package size and shipping service selected.

Your carrier and tracking information will be included in your shipping confirmation email.

Depending on your order and destination, expedited carrier services may be available.

Please contact us as early as possible if you'd like to explore faster shipping options.

An upgraded shipping method speeds up transit after your order is complete and does not automatically rush production.

Yes! International shipping is available to many destinations.

Rates and available services vary by country and will be calculated based on the destination.

International customers are responsible for any applicable customs duties, taxes or import fees.

If you'd like to confirm shipping availability to your country before ordering, please reach out and we'll be happy to help.

As soon as your order ships, you'll receive an email containing your tracking information.

Please allow a little time for the carrier to scan your package and update tracking after receiving your shipping notification.

If you can't find the email, check your spam or promotions folder first — and of course, you can always contact us for help.

Sometimes carriers mark packages delivered shortly before they actually arrive or leave them somewhere unexpected.

We recommend checking around your property, with household members or neighbors, and with your local carrier first.

If your package still hasn't appeared after 48 hours, please contact us and we'll help however we can.

Once a package has been confirmed as delivered by the carrier, The Tiny Duckie cannot assume responsibility for packages that are lost or stolen after delivery.

Because personalized pieces are made especially for you, personalized and custom items are final sale and cannot be returned or exchanged unless there is an error or defect on our end.

Eligible non-personalized merchandise may be returned within 14 days of delivery in its original, unused and unworn condition.

Please contact us before sending anything back so we can provide return instructions.

Unless an item arrived damaged, defective or incorrect due to an error on our end, the customer is responsible for return shipping costs.

You can read the complete policy on our Return & Exchange Policy page.

Contact us with your order number and the item you'd like to return.

We'll confirm whether the item is eligible and send you return instructions.

Please do not mail an item back before receiving return authorization from us.

We want you to love your Tiny Duckie order.

If something arrives damaged, defective or different from what you ordered, please contact us within 7 days of delivery with your order number and clear photos of the item.

If the issue is due to an error on our end, we'll make it right.

Eligible non-personalized apparel may be returned according to our return policy.

Because personalized clothing is made specifically for your order, it cannot be returned or exchanged due to sizing.

We always recommend reviewing the measurements or size information on the product page before ordering.

If you're between sizes or aren't sure which one to choose, reach out before ordering — we're happy to help.

Approved refunds are issued back to the original payment method used for the order.

Once we process the refund, the time it takes to appear on your account depends on your bank or payment provider.

Materials vary from piece to piece and by brand.

You can find product-specific information, including dimensions, materials and other details, on each product page whenever available.

If you need a measurement or detail you don't see listed, please reach out. We're happy to check for you.

Dimensions are listed on individual product pages whenever available.

If you're deciding between two sizes — especially backpacks, duffels or travel bags — please feel free to reach out.

We're happy to help compare the options and recommend the size that may work best for your child or intended use.

Please keep in mind that photos can sometimes make an item appear larger or smaller than it is, so we always recommend reviewing the listed measurements before ordering.

When possible, yes.

If you'd like to see an item, print or color in more detail before ordering, feel free to reach out and we'll be happy to see what photos we have available.

Some items may be ordered from our suppliers as needed, so we may not always have the exact piece physically on hand before purchase.

Care instructions vary by product, so always follow the manufacturer's care instructions included with your item.

For embroidered pieces, we generally recommend avoiding direct heat on the embroidery and treating personalized items with a little extra care.

When in doubt, reach out with the specific item and we'll help point you in the right direction.

We do!

Tiny Duckie gift cards are perfect when you want to give something special but let the recipient pick their favorite.

Gift cards are delivered digitally and can be used to shop online.

Absolutely!

Add your gift message in the order notes at checkout and we'll be happy to include it with your order.

Of course.

Simply enter the recipient's address as the shipping address at checkout.

If you'd like us to include a gift message, add it to the order notes and we'll tuck it in with their package.

Yes! We love bringing special ideas to life.

If you have an idea that isn't currently available on our website, visit our Custom Orders page or reach out with the details.

We'll let you know what's possible.

Yes!

We can often accommodate larger orders for birthdays, teams, dance groups, school gifts, baby showers, events and more.

Turnaround time and pricing vary depending on the items, quantity and personalization requested, so reach out before ordering and we'll put together the best option for you.