We can embroider most fabric items — baby blankets, swaddles, burp cloths, onesies, rompers, gowns, tote bags, hats, towels, and more. If you're unsure whether your item is a good candidate, send us a message before placing your order and we'll let you know.

Very sheer or stretchy fabrics (like nylon, spandex, or loosely knit sweaters) can be difficult to embroider cleanly. Extremely thick items like heavy denim jackets or structured bags may also have limitations depending on hoop access. When in doubt, reach out first — we'd rather give you an honest answer upfront than disappoint you later.

Purchase the "Customer Provided Item" listing in our shop. Add your personalization details (name, initials, font choice, thread color, placement) in the notes at checkout. Once your order is confirmed, you'll ship your item to us — be sure to include your order number inside the package so we can match it to your order right away.

After placing your order, you'll receive our mailing address in your confirmation email. Please use a trackable shipping method and hold onto your tracking number until your item is safely back with you. We are not responsible for items lost or damaged in transit to us.

Turnaround is 2–3 weeks from the date we receive your item. If you have a deadline — a shower, a birth, a homecoming — please note it at checkout or reach out before ordering and we'll let you know if we can make it work.

Absolutely — just request it in your order notes. We'll send a digital proof via email for your approval before we put needle to fabric. Because customer-provided items are irreplaceable to you, we especially recommend this for first-time orders or heirloom pieces.

We handle every item with great care. In the rare event that damage occurs due to our process, we will work with you to make it right. However, we ask that you understand we cannot be held liable for pre-existing fabric weaknesses, manufacturer defects, or damage caused by the nature of certain delicate materials. If you're sending something truly irreplaceable, please contact us first so we can assess it together.

We ship your finished item back via USPS Priority Mail with tracking. Return shipping is included in the service fee. You'll receive a tracking number by email as soon as it's on its way.

Yes! Local drop-off is available by appointment. Send us a message to arrange a time. Please still place your order online beforehand so we have all your personalization details ready to go.

Pricing is based on the embroidery design complexity and is listed on the "Customer Provided Item" product page. Return shipping is included. If your request involves a large or complex custom design, contact us for a quote before ordering.